ASHTON ADVANTAGE PLAN TERMS OF SERVICE

REQUIREMENTS TO BEGIN AN ASHTON ADVANTAGE PLAN

In order to enter into an ASHTON ADVANTAGE Plan Agreement of any kind for any major or secondary appliance, your appliance is required to undergo a ‘Magic Maintenance’ Inspection & Cleaning. When you choose to begin an ASHTON ADVANTAGE Plan with us, we will perform this initial inspection and cleaning for the discounted price of $59.99 per Major Appliance. Inspections for add on secondary appliances maintenance plans will be performed free of charge. Please note secondary appliance maintenance plans for storage water heaters, HRVs, ERVs, and humidifiers can only be purchased in conjunction with one of the three major appliance ASHTON ADVANTAGE Plan agreements.

A ‘Magic Maintenance’ is on a single piece of equipment and includes a systematic and thorough inspection of the equipment to determine that it is working safely, reliably, and efficiently. It is paid for by the customer when the equipment inspection is completed.

REPAIRS RECOMMENDED DURING ENROLLMENT

Any repairs recommended by an Ashton Technician during a ‘Magic Maintenance’ Enrollment Inspection & Cleaning must be completed at that time. The cost of these repairs will be quoted to and authorized by the customer prior to any of these repairs being initiated. During a regularly priced ‘Magic Maintenance’ for a customer not currently enrolled in any plan, the customer will be responsible for the full cost of any repairs deemed necessary by the technician.

If these repairs are performed, you will receive a 90-day diagnostic warranty. If the piece of equipment should fail within the 90-day period following the ‘Magic Maintenance’, an Ashton Technician will return and diagnose the problem at no charge to the customer and all repairs required would be quoted and charged at the regular or overtime rates. If, however, a customer is unwilling or unable to authorize recommended repairs, any future equipment failures occurring as a result would not be covered by the 90 day diagnostic warranty.

If a customer is receiving a discounted Enrollment ‘Magic Maintenance’ Inspection & Cleaning in order to qualify their equipment (as part of their initial application for an ASHTON ADVANTAGE Plan agreement) and the customer is unwilling or unable to authorize the recommended repairs, then their equipment would no longer qualify for enrollment into an ASHTON ADVANTAGE Plan agreement and the full regular charge would apply for the ‘Magic Maintenance.’

QUALIFYING EQUIPMENT

Only approved residential equipment installed in a residential home qualifies for ASHTON ADVANTAGE Plan agreements. Specifically only natural gas and electric furnaces / hot water boilers less than 150,000 BTUH, air handlers, split system heat pumps / air conditioners less than 6 tons nominal capacity, duct free split system heat pumps / air conditioners less than 3.5 tons nominal capacity, natural gas fireplaces less than 55,000 BTUH capacity, natural gas under fired storage type water heaters with less than 50,000 BTUH capacity, natural gas tank less water heaters and boilers less than 250,000 BTUH, flow through and drum style humidifiers, HRV and ERV with less than 300 CFM capacity.

Oil fired equipment is excluded from our plans. Gas logs, conversion burners, window or sleeve heat pumps / air conditioners, packaged terminal air conditioners, and rooftop equipment are not eligible for ASHTON ADVANTAGE plan agreements.

All equipment must be installed within our normal service areas. Equipment installed in attics or crawl spaces or that requires the use of a ladder to gain access is excluded from our plans unless stated specifically. The customer must supply reasonable access as defined in the current gas code to all covered equipment.

COVERAGE PERIOD & RENEWAL

Your ASHTON ADVANTAGE agreement remains in effect for a 12-month period. Ashton Heating & Cooling INC. can then renew your agreement for successive periods of one year on the anniversary of the date your coverage becomes effective.  Ashton Heating & Cooling INC. may change the price of the agreement and other terms and conditions of agreement coverage by giving you notice of these changes at least 60 days prior to the anniversary date.

If you do not wish to renew your agreement or are not in agreement with the changes, you will have the right to cancel your ASHTON ADVANTAGE plan agreement by providing us written notice up to 14 days after the anniversary date as long as you’ve completed the minimum 12-month period. Your notice must be written (Mail/Email/Text) and include your name, address, telephone number, and clear direction to cancel your plan agreement. You can contact us at info@ashtonheating.ca.

If you cancel prior to the anniversary date of your agreement, or if we cancel your agreement because the payment is overdue by more than 30 days any payments owing on the annual premium become due. Ashton Heating & Cooling INC reserves the right not to offer an agreement to any customer. Ashton Heating & Cooling INC. reserves the right not to renew an agreement for any customer. A customer who is moving may transfer an agreement to their new home provided it is within Ashton Heating & Cooling INC.’s normal service area, and they agree to have a free inspection for approval of the new equipment coverage within 90 days of moving.

ASHTON ADVANTAGE MAINTENANCE PLAN AGREEMENT

Your ASHTON ADVANTAGE Maintenance Plan agreement includes FREE Annual ‘Magic Maintenance’ Inspection & Cleaning appointments for the equipment covered by your plan, for the duration of your plan.

ASHTON ADVANTAGE Maintenance Plan also includes VIP priority scheduling, a reduced diagnostic service call fee of $89.00+ HST, and a 20% discount off the regular rate of any required parts for repair/service.  Plan also includes a 5% discount on all new equipment purchases from Ashton Heating & Cooling INC.

Ashton Advantage Maintenance Plans include a 90-day diagnostic warranty for ‘Magic Maintenance’ Inspection & Cleanings. If the piece of equipment should fail within the 90-day period following the ‘Magic Maintenance’ Inspection & Cleaning, an Ashton Technician will return and diagnose the problem at no charge to the customer.

ASHTON ADVANTAGE PROTECTION PLAN AGREEMENT

Your ASHTON ADVANTAGE Protection Plan FREE diagnostic fees and FREE parts and labour repair charges on any components supplied by the original equipment manufacturer, (See the full list in the Protection PLUS+ Description.)

You’ll also enjoy VIP priority scheduling, FREE after hours or emergency service call premiums for the equipment covered in your plan, and a 5% discount on all new equipment purchases from Ashton Heating & Cooling INC.

ASHTON ADVANTAGE Protection Plans do not include Annual ‘Magic Maintenance’ Inspections & Cleaning appointments and have an annual cap of $800.00 on the combined costs of Labour, Parts, Diagnostics, Service and Repairs.

ASHTON ADVANTAGE PROTECTION PLUS+ PLAN AGREEMENT

The biggest perk to The ASHTON ADVANTAGE Protection PLUS+ Plan, is that you’ll enjoy FREE diagnostic charges and FREE repair on any components supplied by the original equipment manufacturer with NO annual cap on Labour, Parts, Diagnostics, or Repairs.

Your ASHTON ADVANTAGE Protection PLUS+ Plan also provides you with FREE Annual ‘Magic Maintenance’ Inspection & Cleaning appointments for the covered appliance. You’ll also enjoy VIP priority scheduling, FREE after hours or emergency service call premiums and a 5% discount on all new equipment purchases from Ashton Heating and Cooling INC.

COMPONENTS INCLUDED ARE:

evaporator coil, condenser coil, capacitors, contactors, control boards, relays, motors, fans, service valves, compressors less than 8 years old, gas burners, orifices, valves, ignition systems, flame proving systems, fan/limit controls, transformers, air proving switches. In addition, the agreement will also cover the condensate pump and the thermostat serving a covered piece of equipment. The agreement specifically does not cover parts/labour for compressors or refrigerant leaks on equipment more than 8 years old.

Parts and Labour to replace heat exchangers is also not covered.  ECM motors older than 5 years old are not covered and only the labour to install the motor would be covered. Filters are not covered, as well as service issues due to plugged filters. Lack of airflow is not covered.

This plan is designed to protect the customer from the unexpected cost associated with breakdowns caused by normal wear and tear on the covered equipment. As such, external power interruptions, plugged vents, damage/failures caused by external forces, flood, fire, vandalism, willful acts, and repairs by anyone other than Ashton are not covered. Cabinets, casings, covers, paint, venting, external tubing, batteries, low and high voltage wiring are not covered. Flushing of the heat exchanger and additional cleaning that is required due to insufficient maintenance prior to joining the agreement are excluded from coverage and will be charged to you at our standard labour rate.

We are not responsible for insufficient air distribution due to existing duct work design or clogged ductwork. Repairs to your equipment made necessary as a result of faulty ancillary equipment are excluded from coverage.

LIMITS OF LIABILITY

Ashton Heating & Cooling INC. accepts no liability for consequential damage. Component repair/replacement is at the sole discretion of Ashton Heating & Cooling INC. If we are unable to repair your equipment for any reason (such as, but not limited to, lack of availability of parts) then our sole obligation is to terminate the agreement.